Sustainability

Prudential Delivering on its Stakeholder Commitment

Prudential’s commitment to its stakeholders is to be a leader in the development of financial, social and community prosperity.

In a year of unprecedented challenges, our priority throughout the COVID-19 pandemic has been the health and well-being of our shareholders, employees, customers and society.

Shareholders

Open, and interactive dialogue throughout the pandemic with shareholders addressed our corporate governance policies and operational performance, conveying confidence and flexibility to manage our business for long-term.

Employees

Rapid transition of the majority of the U.S. workforce to remote work occurred seamlessly. Prudential quickly and thoughtfully broadened health benefits for employees and their families and released an “Employee Resource Guide” for easy access to services and support available to meet employees’ personal and professional needs. Our Chairman and Chief Executive Officer has provided video updates to all employees since COVID-19’s onset.

Customers

We handled nearly 850,000 customer calls in the month after the national emergency declaration, helping to calm nerves through volatile market conditions, and provide access to needed benefits. We enhanced online and digital tools and deployed additional resources in our contact centers to further respond to customer needs.

Society

Prudential fortified its long-standing commitment to help local communities, where the health, well-being and prosperity of our neighbors are vital to our future. We collaborated with nonprofit partners, and offered local governments expertise to support a responsible road to recovery by restoring economic health through public health.

At Prudential, we keep our promises

Additional information about the company’s policies and practices can be found in the quick links section at the bottom of this page.

Sustainability Videos

Archived Sustainability Reports